What a distributor needs in the box after the box

When a distributor evaluates a supplier, the conversation is almost always about the chair. The cost that decides whether the line is profitable is the one that starts after the warranty claim.

1. A parts list with numbers, not descriptions

“Rear wheel assembly” is not a part number. A service partner needs to order a specific castor, a specific controller, a specific brake. Ask for an exploded diagram with item numbers before you place the first order, not after the first failure.

2. The parts that actually fail

Across this category, the same handful of components account for most service events:

• Battery pack — capacity loss, not usually failure. The pack is a consumable on a long enough timeline.
• Controller and joystick — the most-handled part, and the one most exposed to rain and knocks.
• Castors and tyres — wear item. Pneumatic tyres puncture; solid tyres do not but transmit vibration.
• Motor brushes — on brushed motors, the first internal wear item.
• Upholstery — the seat and back, usually replaced for hygiene rather than damage.

Stock the first three. The rest can be ordered against demand.

3. A warranty that is written down

Our frame carries a three-year warranty. Other components run for the period stated on the warranty document that ships with the goods. Two things to confirm before you sign:

• Who pays freight on a warranty part. The part is cheap; the airfreight is not.
• What voids it. Overloading beyond rated capacity, unauthorised modification, water ingress beyond the stated protection, and damage not noted on the delivery receipt are the usual four.

4. A repair path that does not cross an ocean

Ask, for each of the five failure points above: can this be replaced by a technician with hand tools, or does the chair have to come back? Every component that requires a factory return turns a small fault into a lost customer.

What to ask us

Ask for the parts list for the model you are buying, the warranty document, and the procedure for a controller swap. If a supplier cannot produce all three before the order, the after-sales plan does not exist yet.